256 BITS Returns Policy
Effective from February 2025
At 256 BITS, we are committed to providing high-quality products and excellent customer service. Our returns policy complies with the Australian Consumer Law (ACL) and outlines your rights regarding refunds, replacements, and repairs.
1. Consumer Guarantees
Under the ACL, you are entitled to a refund, replacement, or repair if a product:
Is faulty, unsafe, or has a major defect.
Does not match the description or sample provided.
Fails to meet reasonable expectations of quality.
A major failure occurs when:
The product has a significant problem that would have stopped someone from purchasing it had they known.
The product is substantially different from its description.
The product does not do what we said it would, or what you asked for and cannot be easily fixed.
2. Change of Mind
We do not offer refunds or exchanges for change of mind. However, we may, at our discretion, offer store credit or an exchange depending on the circumstances.
3. Returning a Faulty Product
If you believe your product has a defect or does not meet ACL guarantees, please follow these steps:
Contact our customer service team at info@256bits.tech or https://256bits.tech/contact with your order details and a description of the issue.
Provide proof of purchase (e.g., receipt, order confirmation).
We will assess the issue and determine the appropriate remedy (repair, replacement, or refund).
4. Exceptions
Certain products may not be eligible for return. This includes custom-made orders. These will be clearly identified at the time of purchase.
For any further queries, please contact our support team at info@256bits.tech or https://256bits.tech/contact
256 BITS reserves the right to update this policy at any time as required to remain compliant with Australian Consumer Law.